METHOD 1: a. Turn off your phone b. Press and hold LEFT, RIGHT and POWER buttons until the factory reset menu appears c. Select Wipe Data d. Reboot/Restart your phone. METHOD 2: (proven effective) a. Download SONY PC COMPANION 2.1 here b. Install it into your PC and run the program c. On "SUPPORT ZONE" panel, click "Start" d. On "Phone / Tablet Software update", click "Start" e. Click "Repair my Phone / Tablet" f. Click "Continue" g. Tick the box "I understand.." and click "Next" h. Tick the box "I understood..." and click "Continue" i. Tick the box on "Battery Level Info" and click "Next" j. Select you phone model in the selection and click "Next" h. Connect you phone to PC h-1. Turn off you phone and wait for 5 seconds h-2. Connect your Phone to the PC while pressing the Back Button (Left Button) using USB Cord. i. F...
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